Emre Çağlar

Summary

Technical Support Engineer with 9+ years of IT experience.
Experience managing Java applications, application servers and online payment domain.
Love learning new things and solving puzzles.

Application Support Engineer @ Yazara (2024 July - Present)

Providing application support to customers for configuration level bugs, service, and information requests.
Create and and configure new pipelines on Jenkins for new customers and projects.
Provide training for new customers.

Middle IOC Operations Engineer @ Zoolatech (2023 Sep - 2024 Jan)

Conducted thorough investigations into incidents and alerts utilizing New Relic, minimizing downtime and optimizing system performance.
Monitored and managed incidents and alerts, ensuring prompt resolution to operational issues.

Technical Support Engineer @ Neurocom (2022 Jun - 2023 Sep)

Developed automation scripts to streamline shift notification and a data migration script for Clickhouse, improving operational efficiency.
Participated in the testing process to ensure the quality and functionality of newly developed features.

QA Engineer @ Bentego (2021 Nov - 2022 Jun)

Collaborated with developers to test PEGA platform functionalities through end-to-end and regression testing of new APIs
Participated in end to end and regression tests for newly developed APIs.

Software Development Engineer in Test @ Payten (2020 Sep - 2021 Aug)

Created new test cases to automate testing processes, enhancing test coverage and reducing manual effort.
Collaborated with operations teams to test new features and fixes, ensuring smooth deployment.

Application Support & Administrator @ Payten (2016 Jul - 2020 Sep)

Managed and supported 3D Secure authentication applications for domestic and international markets.
Ensured secure payment processing by managing SSL certificates for card providers (Visa,etc.) across multiple banks.
Maintained and supported Java applications and servers for SaaS systems in various environments.
Contributed to security compliance by participating in PCI-DSS, PA-DSS, and PCI-3DS certifications.
Played a key role in the 3D Secure 2 authentication upgrade project and migration from IBM WebSphere to Apache Tomcat.
Monitored system health and performance using diverse monitoring tools.
Trained new hires on application support procedures.

Service Desk Specialist @ Payten (2014 Oct - 2016 Jul)

Assisted international customers with successful integration to SaaS systems.
Participated in testing new bank integrations with processors (Visa & Mastercard) and provided support to development teams during new release testing.

Turkish: Native English: B2

Software Engineering @ Beykent University (2016 Sep - 2020 Sep)

Computer Programming @ Yıldız Technical University (2011 Sep - 2013 Jun)